Prehaute

Cancellation & Returns

Cancellation, Refund & Return Policy

If for any unfortunate reason you do not like the product you ordered, you can simple return – no questions asked!

1)   Contact us on 011-65430078 and email on customer care contact@prehaute.com  within 5 days of receiving item (holidays included)

2)   We offer you a free 30 days return period for any product you purchase but you must inform us within 5 days.

3)   We will provide you with a Pre-paid shipment label to send the product back.

4)   The product must be shipped back unused, with the original packing, along with tags, authenticity cards, labels etc.

5)   Refunds will be processed within 7 days of receipt of the product.

6)   International orders do not qualify for free return shipping label. 

Cancellations by PreHaute
Please note that there may be certain orders that we are unable to process. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. You agree not to make PreHaute liable for any losses of any kind in such a situation.

Please note: All products at PreHaute are guaranteed authentic by a 5 step authenticity check (learn more) and carry a 30 days return policy.  We take pride in our verification process and hence offer lifetime returns, should a situation arise where our products are found to be inauthentic by you. 

PLEASE NOTE PREHAUTE.COM NEITHER DEALS IN OR PROMOTES FAKE/INAUTHENTIC ITEMS ON ITS MARKETPLACE. WE FOLLOW A ZERO TOLERANCE POLICY ON FAKES/INAUTHENTIC ITEMS AND INITIATE APPROPRIATE LEGAL ACTION ON ACCOUNTS WHO TRY AND SABOTAGE OUR WEBSITE WITH OFFERINGS FAKE PRODUCTS.

Close